Self Service Helpdesk

If you would rather run your own help desk,  you can still benefit from using our advanced helpdesk software. Our Self Service Portal is a great way of empowering your staff with the tools to manage your own in-house FM help desk. This simple to use web-based interface uses our efficient software to manage and maintain all of your FM and IT operations and can be fully customised with your own corporate branding.

As the service is web-based, it can be used from any PC with access to the internet, enabling you to process and keep track of all outstanding activities and approaching SLA deadlines wherever you are. Portable devices such as PDAs can also be used to access, monitor and exchange information with the database in real time.

With our competitive operational costs we believe our Self- Service solution provides excellent value for money. As soon as Self Service is established you can also make use of our Managed Services to take calls on an ad-hoc basis or whilst your own staff are unavailable due to holiday or sickness.

Log and monitor all calls, activities and faults using a powerful and easy to use help desk interface.

Web-based software ensures full access to your help desk from anywhere in the world.

Connect via PDA device or any PC using Windows 2000 and above.

Fully hosted service requiring no software installation or ongoing server maintenance costs.

Manage and maintain SLA's of varying urgency, sending emails to clients, contractors and departments as required or when approaching agreed deadlines.

Scalable solution suitable for single user up to enterprise level.

Apply your company branding onto the front screen of the portal.

Generate your own reports using the inbuilt report system.