FMDirect Helpdesk News

June 2009:
FMDirect launch version 2.4 of our Helpdesk/Call Handling software, designed in partnership with leading IT company iiS Limited. New features include the enhanced resource planning module, adding further levels of automation to job processing.

Feb 2009:
FMDirect win a media contract providing out of hours helpdesk cover for an international media and broadcast services company. Services provided include IT and application fault logging & engineer response management.

May 2008:
FMHelpdesk win a retail contract providing out of hours helpdesk cover for a national Facilities Management services company. Services include Mechanical & Electrical, security & incident management.

October 2007:
FMHelpdesk win another national contract providing out of hours helpdesk cover for a property management services company. Services include Mechanical & Electrical, security & building services.

September 2007:
FMHelpdesk are taken over by FMDirect Limited and now operate as the services division of FMDirect providing out of hours helpdesk cover for FMDirect's clients along with existing FMHelpdesk clients. 

August 2007:
FMHelpdesk launch version 2.3 of the Helpdesk/Call Handling software, designed in partnership with leading IT company iiS Limited. New features include a new "Labour Control" module designed for managing engineers appointments.

January 2007:
FMHelpdesk win another national contract providing out of hours helpdesk cover for a rail services company. Services include Mechanical & Electrical, security & building services.

July 2006:
FMHelpdesk win a local council contract providing out of hours helpdesk cover for the council’s services which includes the upkeep of buildings, cleaning, catering, reprographics, mail services, security & engineering services within the borough.

June 2006:
FMHelpdesk go-live with a major national support services company, providing 24/7/365 cover on one of their most prestigious contracts.

May 2006:
FMHelpdesk launch version 2.1 of the Helpdesk/Call Handling software, designed in partnership with leading IT company iiS Limited. Extensive features allow us to manage engineers more effectively, including shift rota, reaction time, SMS text alerts and communication logs.

March 2006:
Deltec Maintenance Company Limited have selected our enhanced call management system to operate both 9-5 and out of hours calls. The system allows automatic distribution of calls to the correct department, using time of day processing along with IVR to interact with callers. The system also provides Deltec with real-time and statistical reporting for call metrics and peak time analysis. Deltec's Managing Director, Mike Callender has praised the system which has already resulted in improved management of their National Helpdesk during peak times and night service operations.

August 2005:
FMHelpdesk launch new website designed by leading IT company Tektronics.

July 2005:
FMHelpdesk have added Deltec Maintenance Company Limited to its Managed Service facility. Deltec utilise the service as a single point of contact for all IT hardware and software issues within their Head Office in Kent and regional offices in Manchester and Glasgow.

June 2005:
FMHelpdesk form a strategic alliance with FMDirect to provide managed helpdesk solutions to existing and new clients in the FM and IT marketplace. FMDirect’s Technology Director, Mike Dowling, is delighted with the partnership and has already implemented our Managed Service to control one of FMDirect’s premier clients.