Managed Helpdesk Services

Our managed help desk service is a fully operational help desk that co-ordinates service requests and work orders between your clients, operatives and subcontractors.  Using FMDirect as your service provider you will free up much of the workload from your internal staff, allowing them to focus on core areas of your business, saving you both time and money.

How do we do it: We input your company and Service Level Agreement information onto our Facilities Management helpdesk database.  We are now able to run your entire help desk for you, answering and logging all calls, processing and handling each activity from start to finish. The software we use is extremely efficient and enables us to initiate and monitor all work orders and service level deadlines. Depending upon the package you select, we can also send emails and SMS alerts direct to your contractors and their operatives mobile phones, reminding them of completion deadlines and providing them with any new work details, saving you the added hassle of chasing up individual incidents.

Our telephone based service allows us to co-ordinate your reactive facilities operation; logging calls from your employees or clients, creating work orders and pro-actively managing your Service Level Agreements.

Our SLA management service  provides independent monitoring of your contractors performance.

Low setup and running cost means that you can afford to utilise our managed service as a disaster recovery solution to run alongside your existing help desk operation if required.

Our polite and professional staff can, with prior agreement, take calls for you on an ad hoc basis or when your own staff are unavailable as a result of holiday or sickness.

Our call packages are designed to suit all companies whatever your size.