Our Managed Service is a fully operational help desk that co-ordinates fault requests and activities between you, your clients and your contractors.

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 Our Self Service Portal is a great way of empowering your staff with the tools to manage your own in-house FM help desk.

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FMHelpdesk win a retail contract providing out of hours helpdesk cover for a national Facilities Management services company. Services include Mechanical & Electrical, security & incident management.

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Welcome to FMHelpdesk (a division of FMDirect Ltd.)


Facilities Management Made Easy

FMDirect Limited
Unit 1, 27 Breakfield
Ullswater Business Park
Coulsdon
Surrey
CR5 2HS
United Kingdom

t: 0845 299 0231
f: 0709 238 6032

FMHelpdesk now operate as a services division of FMDirect Limited and provide outsourced helpdesk services to companies who need a cost-effective method of managing customer service support facilities.

Our team of highly trained staff utilise advanced facilities management software, and will provide your business with its own helpdesk capable of answering calls and processing requests to all of your contractors. Our pro-active call tracking also ensures that all calls are actioned within the boundaries of any Service Level Agreements you have established.

With FMHelpdesk working as your partner we become an extension of your business. Interacting with your clients, contractors and internal staff, our operators provide a polite, courteous and friendly approach at all times.

Testimonial: "We needed a solution which would grow and adapt alongside our company, while ensuring we constantly provide service excellence for our clients. With the help of FMDirect, we have fine-tuned the software to give automation to a range of system processes including financial, saving time and providing fast and efficient client response". Simon Walker ANABAS Ltd.