Our Managed Service is a fully operational help desk that co-ordinates fault requests and activities between you, your clients and your contractors.

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 Our Self Service Portal is a great way of empowering your staff with the tools to manage your own in-house FM help desk.

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FMDirect win an International media and communications  contract providing out of hours helpdesk cover for all UK, Europe & North America offices. Services include technology incident management.

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Welcome to FMHelpdesk (the services division of FMDirect Ltd.)


Facilities Management Made Easy

FMDirect Limited
Unit 1, 27 Breakfield
Ullswater Business Park
Coulsdon
Surrey
CR5 2HS
United Kingdom

t: 0845 299 0231
f: 0709 238 6032

FMHelpdesk provide outsourced helpdesk services to companies who require a cost-effective method of managing customer service support facilities.

Our team of highly trained and experienced staff utilise advanced facilities management software, and can provide your business with its own helpdesk capable of answering calls from your clients and processing service requests to all of your contractors. Our pro-active call tracking also ensures that all incidents are managed within the boundaries of any Service Level Agreements you have established.

With FMHelpdesk working as your partner we become an extension of your business. Interacting with your clients, contractors and internal staff, our operators provide a polite, courteous and friendly approach at all times and are experienced in Facilities Management

Testimonials

 "We needed a solution which would grow and adapt alongside our company, while ensuring we constantly provide service excellence for our clients. With the help of FMDirect, we have fine-tuned the software to give automation to a range of system processes including financial, saving time and providing fast and efficient client response". Simon Walker ANABAS.

"FMDirect's helpdesk service has proved invaluable in assisting us to manage our contract with Croydon Council". Stephen Fay Interserve FM.

"FMDirect's helpdesk experience has helped us avoid the pitfalls involved with managing a 24/7 service to our clients. A top class company and a pleasure to do business with". Mike Callender Cofely GDF-Suez.