Our Managed Service is a fully operational help desk that co-ordinates fault requests and activities between you, your clients and your contractors.

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 Our Self Service Portal is a great way of empowering your staff with the tools to manage your own in-house FM help desk.

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FMDirect win an International media and communications  contract providing out of hours helpdesk cover for all UK, Europe & North America offices. Services include technology incident management.

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About FMHelpdesk


Committed Staff

FMDirect Limited
Unit 1, 27 Breakfield
Ullswater Business Park
Coulsdon
Surrey
CR5 2HS
United Kingdom

t: 0845 299 0231
f: 0709 238 6032

 

FMHelpdesk now operate as a services division of FMDirect Limited and provide companies of all sizes with cost- effective means of managing their customer service support help desk.

By using our advanced Managed or Self-Service Portal solutions, we can save your organisation thousands of pounds in operating costs and also provide you with the very best level of customer care. We achieve this via our use of advanced software, successful staff development and by effectively listening and delivering our clients expectations.

Commitment To Our Customers
We are dedicated to providing our customers with the very best service available.  Offering quality, consistency and confidentiality at all times. In addition, we offer a range of service options to suit all budgets, providing you with a specific business package, individually tailored to give the very best return for your investment.

Commitment To Our Staff
Our staff are a valuable part of our organisation and their skills and experience enables us to achieve high levels of success in both customer service and technical excellence at all times.